At Zentara Spa and Massage we strongly believe that your time is valuable as is ours. In upholding this belief we make every attempt to be ready for your appointment at the scheduled time. Out of consideration for our therapists time and commitment to providing a unique and outstanding experience for our clients we have adopted the following policies:
1. Arrival to your massage: Please arrive for your appointment 5-10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change, and prepare for the service. All treatment sessions follow a specific time schedule. Your early arrival will allow for a relaxed and unhurried experience.
2. Confidential client information form: New clients will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the policies. Clients who we have not seen for at least a year may also be asked to fill out this form. The client must also keep the massage therapist informed of any changes in health conditions.
3. Late arrival policy: All treatment sessions follow a specific time schedule, therefore we regret that late arrival will cut into your treatment duration and may not receive an extension beyond your scheduled appointment. In special cases, and when our schedule allows, we may be able to accommodate a partial or full appointment, but it is not guaranteed. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
4. Cancellation – No-show policies and fees: Your massage appointments are reserved exclusively for you. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours notice are subject to a 50% cancellation fee of your full service value. This also applies to appointments made same-day.
The cancellation fee goes directly to the therapist as they have reserved their time specifically for you. As a result of cancellation they have lost not only your business, but that of other potential clients who may have scheduled an appointment at the same time.
We value your business and ask that you respect our scheduling policies as we recognize the time of both our clients and therapists is valuable.
All services will require a credit card to hold your reservation so please have your credit card ready when booking. You will not be charged unless there is a cancellation or no show.